We would love to post your customer testimonial on our website for everyone to read. Customer Testimonials... The following are unsolicited customer testimonials we have received from our valued customers. Just wanted to say thank you. Got my new orchid on Friday and its beautiful.. Mae Rudawitz, NY, NY Thank you so much! The orchid plants arrived in pristine condition and were a huge hit! Very much appreciate your fast response! Kind regards, Irina, XX,XX My sister received the orchids and said they were gorgeous! Thank you very much! Jill Hartland, Abilene, TX
Hello, just wanted to let you know my orchid arrived today in excellent condition and its beautiful. Thank you so much! Linda Nuss, XX, XX
Good morning Phillip The wedding was beautiful! Thank you!!! the Orquids are gorgeus!! yesterday the other 3 flowers opened in about 1/2 hour of each other thanks for the infornation you send by e-mail... Lola Lehmann Faber, Houston, MN Hi Steve, I received the small orchid. It is so beautiful! So tiny and exquisite. Thank you so much, I appreciate your time and warm consideration. Marie Marie Cuaresma Field Sales - Western Region Allergan Eye Care Kudos! I love the orchids that I received today! Thank you so much! Margaret Bailey, XX,XX I bought a Ph. Sogo David from you 11 months ago and it has never been without a lot of blossoms. The third set is on its way to blooming, about 10 blossoms will appear. It is the most amazing plant and the envy of local orchid fans. It doesn't get much TLC either as it sits in a kitchen window, east facing, but near a door that must let in blasts of frigid air when the dog goes out and in. Is this the usual life of this species? Will this next batch of blossoms be the last? I don't see any place that new ones can start. Whatever,this plant has been such a joy to have during our MN winter and beyond. Jinny Brown, Rochester, MN Thank you for informing me about the orchid, i thought one day was a bit fast to get to atlanta, it is a perfect arrival time, and i am sure she will love it. i will definitely order from you again, everyone is so nice, the person who answers the phone is very helpful, and the first orchid jennifer got was lovely, Suzanna Riedl, Willoughby, OH Phillip, Thank you for your great customer service. Can't wait to see my wife's face when the orchid flowers arrive.
cheers,
Ty, Wilmington, OH
I mailed the check this for the orchid this AM. Happy Holidays and thanks for your service. The orchid was received and my mother in law loves it.
Gerry Stoner, XX, XX
Good Evening Steve.
I want to say "Thank you very much for the extra orchid" We got it today. It is very beautiful. Especially, this orchid is exactly like another one, which we lost a few months ago and my wife was very sad. I came back home today and I did see my wife very-very happy because of new orchid. You made her day.
Again, thank you very much for your service. You are the man who keep his word. I'll definitely write a good review about your web site.
Sincerely, Eugene.
Hi thanks this is my 8th order this week and now I am ordering one for myself. rave reviews...everyone loves them and I am excited to get mine, thanks so very much!!!
Aida,
My mom received her order today and was dumbfounded by their beauty! Thank You for your extra effort in making this happen for her!!
John McKlosky, XX, XX
I sent my mom one of the /white Giant Phalanopsis for her birthday at the end of January. It arrived perfectly and she loves it. I also order another of that same Phalanopsis for Valentines along with the cymbidium featured on your fresh off the bench page. The cymbidium arrived here in perfect condition. I received the shipment on Friday the 12th. Thank you.
David Johnson, St. Croix, Virgin Islands
Kudos, I love your orchids... I received to beautiful, healthy plants in attractive, sq., brown wicker holders (one in bloom and the other in bud, Cattlyas). They arrived at my house on Sat.
Waltere T. Taylor, Biloxi, Ms..
I received the orchids today. They look very nice. Thank you for all your help!
Carol Wright
Aida -
My inlaws called to say the replacement orchid was beautiful and several flowers were in bloom. Thank you for handling my concerns so quickly.
Gerry Stoner, Pittsburgh PA
Yes, I got the order thank you very much and the free orchid book as well, although that was not really necessary. I just needed to make sure I received the order before Dec 19, as it is a Christmas gift. Thank you for following up not many companies provide this type of customer service any more. Thanks again!
Elise Barnette, XX,XX
I placed the following order in April, and the recipient received the first two (very beautiful) orchids, My mother has enjoyed the first two so much!...I've got her hooked!
thanks so much!
Thomas Fuller, XX,XX
Hi -
Thank you very much for checking. I just spoke with them (wanted to wait until a bit of time had passed) and they had received it and said it was absolutely gorgeous...much more beautiful than any other flowers they had received.
Thank you so much!
Judy, XX, XX
Hi.
Orchids arrived and they are unbelievably gorgeous! THANKS! Also, I re cut them and put them in water buckets. How do I perk up the droopy ones? Should they be refrigerated? In the floral shop, we never did. Thanks so much! Again, these are the most beautiful orchids I have ever seen! Amazing quality!
Connie Skelton, XX, XX
OMG My orchids arrived today and they are GORGEOUS!!! Thank you so very much. You have most certainly redeemed yourself as a great company. My mom loves her orchids as well.
Again...thanks for the beautiful orchids.
Gina Carlson, Miller Place, NY
Hi,
The two orchids arrived today in great shape. Thank you so much for sending them. I look forward to purchasing others next Spring, along with supplies.
Ed Binkley, Los Altos, CA
I have ordered orchids twice for my son in Washington D.C. He has been amazed at the continually blooming beauty of these orchids. They have been a complete success. Thank you for having such a good product.
Penelope Young Andrade, San Diego, CA
For Mothers Day, I ordered my mother the Hybrid Yellow Phalaenopsis with Red Lip as she loves orchids and the color yellow. Here it is, June, and my mother still can't stop talking about the plant! She was thrilled with the look for the orchids, which she thought were so beautiful and unique, and she was pleasantly surprised that all the orchid buds bloomed beautifully. If I ever have a need for more orchids, I know just where to go!
Thank you for the great product!
Clara Ogren-Rubalcaba, Silver Spring, MD
Hello,
The beautiful orchid plant arrived with the gorgeous blooms in perfect condition. Thank you for your careful packing.
Kind regards,
Phyllis Dye, Ocracoke, NC
I ordered the "phalaenopsis Yu Pin orchid" for that special person for Valentine's Day. Placing the order and the delivery of the quality product was performed superbly. That special person is enjoying a daily display of ultimate beauty as each bud opens. It is an exotic display of of wonders of nature. Sheer enjoyment 24/7. Looking forward to future purchases from you. Thank you.
Robert Noll, Lakewood, PA
The orchid came today thank you so much it is beautiful...just perfect full of buds and delicate white & red blossoms. Also thank you for including the orchid care booklet; I will read it well and take good care of the plant. I
will definitely order orchids from you again and recommend you to my friends.
Sincerely,
Ginger Toney, XX, XX
Thank you. I have left a positive review for Slc Spirit of 'Seventy-six 'Cherry Wine' HCC/AOS orchid. One small note. It is _Slc_, not Blc as noted on the site (L. milleri x Slc. Brandywine). Thanks again for your professional service and exceptional plants!!!
Clark Riley, Baltimore, MD
Received the plants in great shape. They are awesome .. Thank you so much. On the way to the orchids show.
Mary Mancini, Shreveport, LA
The orchids arrived today and they are healthy and beautiful. I can't wait until the buds open. I feel like a kid on Christmas. Thank you
Robin DeStefano, Nahant, MA
Thank you so much for your excellent customer service. Thumbs Up.
Thanks...
Dallas Winfrey, Boise, ID
Yes, these orchids were delivered. Thank you very much for checking and for always being helpful with my orders. I recommend you to people all the time and stress that you are 1888orchids and not "those other people"! Take care and Happy New Year!
Ruth Schwinn, Hopewell, NJ
Hi, order 3545 just showed up, late, but looks gorgeous! Wife very happy. Incredible number of buds, and you did a great job packing it.
Thanks,
Harvey
The Neo Scooters Support Team
Tiger Motion, Inc. DBA NeoScooters
Pleasanton, CA
Hello Again,
I received the orchid yesterday in the late afternoon. It came very well wrapped and there was one bloom and many buds.
The person I gave it to was thrilled! She says it has been blooming ever since she received it! Thank you soooo much for sending a replacement. What started out badly, ended very wonderfully. Thank you for your customer service where the customer is valued. May your business continue to grow and bloom.
Thank you,
Midge Ruiz, Ridgefield, WA
I appreciate both your timely response and assistance with my orchids. The orchids truly are beautiful!!!
Michele Ruiz, Reno, NV
Phillip,
Thank you so much for your response! I appreciate you sending my mom 30 stems and the offer for free shipping. With great customer service like this, I will order from 1-888 Orchids again.
Thanks again,
William E. Brown, Charlotte, NC
Thank you very much... the orchid arrived today and my mom said that it is very beautiful. i appreciate your follow through. happy mother's day weekend.
Carrie A Lepofsky, Boynton Beach, FL
Thank you for your help, Mary's order did arrive looking well, in bud as we discussed. She's very happy to see the first blossom open. Thanks for your attention to my order,
Susan Garrigan, Gig Harbor, WA
I received my orchid today-it is beautiful. I've never had an orchid before nor have I seen one in real life. It is absolutely beautiful. Thank you so much.
Cindy Weiss, XX, XX
We received the Orchid today it is beautiful Thanks very much.
Love Eric & Hiroko, XX,XX
My dad just sent a picture of the orchid I sent my mom for her birthday. It was sensational. Thank you for exceeding my expectations! I will definitely do business with you again!!!
Martha Engel, Stockton, CA
Hi...
Your service is great and your orchids are beautiful. Thank you for making my mother-in-law's day with the beautiful red orchid you sent. Thank you for what you have done.
Thank you again,
Agnes Stevens, NM
Dear Steve,
I want to thank you for the replacement orchid sent to Eric Stirrup in Kodiak, AK. I just got word that it has arrived and he is anticipating it's blooming soon. Thank you again and please leave me on your e-mail list. Your professionalism is greatly appreciated by all who were involved in this matter.
Thank you,
Nancy, Seattle, WA
My daughter received her Winter Blue Dendrobium Orchid replacement order(original order # 4131). She said they are exactly what she wanted and they are just beautiful. Thank you for standing behind your guarantee and sending these orchids out to her.
(Note: customer order dyed dendrobiums but we sent the Nora Blue dendrobiums - a variety of blue dendrobiums)
Neva Dunphy, Englewood, FL
Steve,
I returned home last night to the 4 beautiful orchids. Thank you for sending the most beautiful! And my friend Connie is thrilled with hers. I will arrange the new ones this weekend, and will be calling you next week for several more. They do make the house beautiful.
Thanks
Mary Barnes, Lane, TX
Philip,
I hope that it was the message about my Mom's unexpected new revised address out on "County Road J" at the Saunders Medical Center in Wahoo, NE. Thanks so much for your help. You've been so great & I really appreciate your kind help. You are the best!
-- Rhonda, XX, XX
I just wanted to let you know how beautiful the orchid flowers were that arrived on April 15 for our daughter's wedding. They were perfect. They were elegant. They were graceful.
I also wanted to let you know that I STILL HAVE SOME OF THEM! I changed the water several times, I trimmed the orchid stems, I pinched off dead orchid blooms. It's been four weeks! They're going to make it through tomorrow, and then I'll let them go.
Thought you would like to know of their longevity, too. Actually, you probably already know this. But thank you so much for helping to make the wedding special.
Sincerely,
Janice Drake, XX, XX
You guys are great! Your web site is beautiful and so are your orchids. The orchid arrived in good condition and the second bud is just about to open. I will use you again in the future, thank you.
Davis Gray, NY, NY
Thanks (for the email) it does help. I will be ordering both and I also wanted to mention I've ordered orchids from you in the past and I've been very satisfied and look forward to dealing with you in the future.
Bob Leitinger, Waukesham, WI
Hi 1888Orchids-
WOW!!! When I unwrapped my bromeliad that was delivered today, I was blown away! The plant is amazing! I was hoping it would look as beautiful as those pictured on the website, but it was even better! Thank you so much!
You really put a smile on my face!
Valerie Martin, Wake Forest, NC
Aida,
Received replacement orchids in perfect shape, thank you so much!!
Julie Strohmeier, Groton, VT 05046
Dear Mr. Estenson,
The orchid book arrived at my parents' home last week. Thank you so much for following up on both the original order, and your kind gesture to compensate for the delay and confusion. I look forward to future orders with 1888Orchids.
Sincerely,
Lori - Gaithersburg, MD
Steve-
The orchids look great. Thank you so much for accommodating my special requests. It is truly appreciated. I look forward to doing business with you in the future.
Iqbal Hayder
Antony Todd, New York, NY
Dear Sirs,
Just wanted to let you know that we got our first response from the orchid, and it's a hit! We are so happy that you have lived up to your word and we thank you for delivering such a beautiful product.
Thank you again so much!
Lauren McKee
Project Administrator
Mitch Zerg & Associates, Westlake Village , CA
Hi Steve.
First off, I want to let you know the orchid flowers we received for our wedding were awesome! I have to admit, I was a little weary of what to expect ordering orchids online. They exceeded my expectations (and my wife Christina and turned out beautiful. Thank you for everything. We received tons of compliments, and we actually gave all the orchids away to our family as gifts.
Thanks Again,
Trevor Huffaker, West Des Moines, IA
The orchid came on Friday. It is very Beautiful. Thank you so much for all that you have done. I am going to order a bonsai tree soon. They look wonderful. Have a great week and thanks for your great customer service. It is nice to work with such a great company.
Jennifer Cobb, XX, XX
Hello there Steve,
The orchid is beautiful and I have never seen one like it before ( Queen Rose - Goldiana ' Taida' ); and it is fragrant, too! Good job. I think some rare type of orchids like this are in high demand. Again, thank you and had a nice day!
Best Regards!
Natasha Huynh, Chico, CA
THANK YOU SOOOO MUCH!
My mother loves the beauty of the orchid. This is her first orchid and hopefully one of many to come.
Thanks for your fast shipping and great product !!!!!
Respectfully,
Ed Mowl, XX, XX
Hello!!
Forgive me for the bother, but I felt it necessary to contact your company to tell you how extremely pleased I was with your product/service/price.
This was my first time placing an order with you ( I purchased the SIMPLY STUNNING RED MOKARAS in GREEN VASE) - for my mother. The orchids arrived fresh, beautiful and exactly on time!
My primary reason for this note, is that my mother is extremely particular and is often not pleased/dissatisfied with her 'gifts'- it has become impossible to please her and make her happy. 1888Orchids actually put a smile on her face and truly made her happy!
I THANK YOU SO VERY MUCH FOR YOUR SERVICE and your SELECTION.
I will most certainly return for a repeat visit!
Sincerely,
Isabella Swick, Rochester Hills, MI
I just wanted to let you know that my Mom loved the orchid and had never seen one that color. She also like the fact that it was compact and had so many nice leaves on it. I did not realize it would be in bloom yet and that was a nice plus. It arrived quickly and perfectly. Thank you. I will do business with you again!
Nancy Codi, XX, XX
Hi Steve,
Just want you to know that my friend, Mary, absolutely LOVED the black orchid I ordered from you. Thank you so much.
Marcia Moffatt, XX, XX
I just received one of your Orchid plants. I just wanted to tell you how pleased I was with how my plant was packaged. Not one bloom out of the 30 which must be on my plant was crushed. And everything was secured in the pot with white tissue paper so no soil was lost in shipping. Also the little package of moss, and then the little Dragon fly clips that was the ultimate surprise.
Thank You very very much
Patricia Biernat, Pooler, GA
The orchid I sent to my mom is just blooming and she loved it! Your products arrive beautifully and I am sure I will be placing more orders in the future.
Valerie L. Bullock, Placentia, CA
Hi,
thanks for the e-mail, love the orchid that was sent-it's beautiful!
Respectfully,
Ms. A. Tasha Birch, San Jose, CA
I just wanted to tell you that the orchid you sent me is fabulous! It's absolutely gorgeous! I am very, very happy with it and when I am ready to purchase another orchid, I will definitely order from your company.
Thank you very much!
Elizabeth Mays, Portland, OR
I looked at many other orchid sites, but you have the most beautiful orchids on your site and I just had to order from you! I wish you had a store in Australia!
Kelly A Tapping, Eight Mile Plains, Australia
The orchids were beautiful and very fresh when received. Thank you!
Nancy Olon, High Point, NC
I received an Mtdm. Pupukea Sunset orchid from you as a gift. Thanks Steve!. It IS gorgeous!! And, I'll remember your company when I need to send flowers to someone.
Renee Decter, Whittier, CA
Ordered an orchid from you last year for my daughter-in-law's birthday and she was thrilled with it! Also amazed that it arrived in bloom. Can't wait for her to get this one since it has a chocolaty fragrance.
Vera, North Olmsted, OH
Hi Steve,
My girlfriend in Atlanta received her orchid today - she says it is beautiful, no damage in shipping, and has 9 buds. I am impressed with your service, and pricing, and will use you all again in the future.
Many thanks,
Laura Whitley, York, SC
Attn: Public Relations,
Hello. My name is Kristi Zerull. I am a painter interested in working from your beautiful pictures on your site; is there any way I could get permission to use some pics for the sole purpose of painting as long as I reference where I got the pictures from? Just let me know if this is even a possibility. Your pictures are beautiful. Thank you for your time and consideration. Have a pleasant day.
Sincerely,
Kristi Zerull
Hello....I'm Perry Williams who sent this birthday present to our above riend. The orchid arrived today in beautiful shape, and a wonderful plant according to Lola. We just ordered it last Saturday and it's already in
Pennsylvania. She was very pleased!
Perry Williams
Centaur-Piece Productions/Denver
Date 3/13/05 Queen Bee "Mantefon" -- sent to Lola Briel
Speight, Perkiomenville, PA
Thank you and you guys are the best, everyone enjoyed theirs, I will be a on going customer. Nothing better than Orchids as a gift!
Thank you very much.
R.T., Las Vegas, NV
I want to thank you again for the superb quality Dendribium you sent to my friend for her birthday. I received a rather lengthy phone message from her about how "glorious" the plant is. She is having a birthday party this weekend. I'm sure her guests will all start ordering orchids from you now.
I also want to thank you again for sending us the most beautiful orchids for my daughter's wedding last year. All our guests admired the orchids centerpiece. Your quality orchids surely made the bride very happy on her big day. I was taking a risk to order bridal flowers with a new vendor. But after talking to you on the phone, I knew I could trust you. Thanks again.
Sincerely,
Cathy Chen, XX, XX
Package just delivered. A telephone call to me indicates they are in great condition and the recipient is overjoyed.
Thank you for helping me make someone very happy.
D M Naegele, XX, XX
I want to thank you for replacing an Orchid I purchased from your company for Valantine's. Every one always receives the complaint and hardley ever gets a compliment, The Sharry Baby replacement is doing wonderful and has 42 flowers in full bloom. My friend to whom the gift was for is very pleased,
THANKS AGAIN.
Robert Veselka, Port Aransas, TX
Greetings,
Thank you so much for your prompt attention to this matter [a replacement] and your commitment to a quality product. I will definitely continue to use your services in the future. :-)
Best regards,
Jen Fischer, Denver, CO
I would like to report that your parcel arrived on time and in excellent condition. Thank you! The packaging of the plant, the plant itself, and the value were superb. Thank you. I'll be back again...
R A Brown, XX, XX
Greetings from cold and snowy Michigan and thanks for the lovely orchids and roses. The flowers arrived on the 13th of February in perfect condition. What a lovely Valentine's Day gift too and again thank you. I am enjoying them as I sit here rocking - 85 years old.
Donna Silverstorf, Marshall, MI
The orchid flowers were beautiful and the party was great! Thank you so much for your help!
Nicole Painter
LOS PADRES BANK, XX, XX
I received my Zygopetalum orchid this morning, talk about great service! It's lovely. Can I get a tag for it? Many collector's value the original tags that should come with most orchids. Thank you very much, I'm very happy with the service I have received. I will recommend your site. [orchid name tag was sent same day it was requested, all 1888Orchids.com orchids are sent with orchid name tags, except generic varieties.]
Anne Rose Farr
Tourist Tax and Litigation Accounts Administrator
Martin Co. Tax Collector's Office
FYI, my mother-in-law received the orchid and said it is the most healthiest orchid that she has ever seen and that 1888orchids knows their stuff. Thank you. I will order from you the next time the need arises.
Karen Rosada, Key West, FL
I just want to drop you a line to thank you sooooo much for the gorgeous plants - they are healthy and perfect! I love the "minis"..........thanks again - great packing too!
Jane O'Donnell, XX, XX
Hi, I just received my order today. The orchid was packed so well, it arrived in perfect condition. I've always received excellent service, and will continue to purchase my orchids through you guys. Thanks again. Happy Holidays!
Sent: Wednesday, December 10, 2003 5:51 PM
Thank you very much for the replacement. We love your orchids in the past and want to maintain our orchid of the month subscription with your company. I have recommended you to many people and appreciate your professionalism by replacing the orchid.
Patricia Avitan, Pinecrest, FL
Hey there! I called to place an order and the fellow on the line said you'd want to hear from me. I was telling him that I get the most fantastic response from people who I send gift orchids. They tell me that the quality of your product is just incredible! (BTW: I KNOW I shouldn't phone you...but I wanted help to pick a nice one for my mother's gift. Thanks for humoring me.) Great holidays and luck with your business.
Cheers,
Amy Klein, XX, XX
Dear Crystal,
The beautiful orchid arrived today. Thank you very much. Since you honored your guarantee and gave me such wonderful customer service I look forward to ordering many orchids from you in the future.
Sincerely,
Marcella Coca, XX, XX
Wonderful!!!! Thank you so much.
I understand the shipping amounts for the flowers and plants.
You do an incredible job packing those. ( I got two as gifts last year)
Thanks again for being so prompt. I'll be ordering from you for Christmas gifts.
Iris Stuart, Laurel, DE
My dad just sent a picture of the orchid I sent my mom for her birthday. It was sensational. Thank you for exceeding my expectations! I will definitely do business with you again!!!
Martha Engel, Stockton, CA
I received my Orchids this morning - The packaging was incredible! The Orchids are BEAUTIFUL!!! I was wary of ordering Orchids on line, however, now that I see the extraordinary quality of your Orchids, I will be ordering more.
Cindy A. Perez, Las Vegas, NV
New Orchid Collector
Dear Orchid People,
My husband sent me one of your orchids last Dec. 14th for a birthday present while I was working at Ohio University as an artist in residence. It had 2 blossoms, several buds... It is now June 28th and the last blossom has yet to drop off. What an amazingly long flowering life. This is one miraculous PLANT! Thank you for providing us with 7 months of exquisite blossoms."
Linda Carmichael Rose, San Mateo CA
Dear 1888Orchids.com
I just wanted to tell you how happy I am with the orchid I received from you about six weeks ago. Everyone told me it would die orchids are hard to take care of, it was a waste of money. But I thought cut flowers die and this costs about the same, so if it dies, it's like getting cut flowers. But it did not die. And look at it now! [she sent an image of a yellow phalaenopsis with red lip] When I got it, it only had one bloom, now it has 14 and two little things that look like they want to be blooms in the future. I am so happy with it I just had to send you a picture and say thank you.
Thank you again,
Gina L. Stevenson, Carneys Point, NJ
Just a short note to let you know how much we have enjoyed the orchid that was sent to me for my birthday by my daughter last year. The orchids were stunning and much larger than I expected. The fragrance was in the
room making it smell wonderful. We are looking forward to it blooming again in the fall. We can hardly wait. The plant is already growing a new leaf. We just sent one to my sister in Tennessee and know she will love
hers just as much.
Thank you again.
Regards,
Mrs. Laura E. Cady, Simpsonville, SC
The double spike Phalaenopsis I ordered from your company for my Mother for Mothers Day was absolutely breath taking.The plant was covered in buds and not one had been dislodged in shipping and the plant had traveled from California to Mass.Thank you for making my Mom's day very special. I will certainly order from 1888 Orchids again.
Judy P.,Florida
I felt it necessary to contact you to commend you on the excellent service you are providing. Not only did my orchids arrive in beautiful condition, but on time and they were as pretty as pictured. I am looking for a cattleya, in bud or bloom, something extra special. Your suggestion would be helpful. I'll be looking forward to hearing from you. So far my selections have been excellent, but I trust your suggestions would be even better!
Thanks again for providing such excellent service!!
Sincerely,
Linda M Wood, Cheektowaga, NY
I just wanted to thank everyone that was involved in my recent order. The Orchids were for my Grandma for Mother's Day. Orchids are her favorite flower in the world. When I talked to her on the phone after she received them she said that they were beautiful. She was so happy with them that she was crying with joy. I just wanted to share this with you all and I will definitely get the word out on how great your company is. I wish you all the best and keep up that outstanding work.
Sincerely,
Jamie Davenport, Chesapeake, Virginia
I received my Taipei Gold orchid today and it is just beautiful. Thanks so much for suggesting it. I absolutely love the delicate color. Thanks again for the personal attention!
Shari Boggess, Fresno, CA
Dear Friends,
I just got my order of cut orchids. I must say they are the freshest and the most beautiful orchids I have ever ordered from anywhere. You have a customer for life. No doubt I will be placing an order at least every other month. Thanks again,
Matthew Brown, Falls Church, VA
hi,
i would just like to say THANK YOU. initially, i did have some problems with the fact that the delivery didn't arrive on the specified date and that i wasn't able to track down my order [customer requested delivery on Monday, order was shipped on Monday to arrive on Tuesday since we get our fresh cut orchids on Monday and we suggested a Monday shipment to receive fresher orchids]. however, i appreciate how you took the time to call me and resolve any issues and complaints that i had. my mother loves the orchids and she was indeed impressed by the quality and freshness! THANK YOU so much for taking the time to contact me and address my concerns. I look forward to visiting your website again...i think on Mother's Day.... and would recommend the site to my coworkers and friends.
:)
anthony a., Glendale, CA
Our aunt received your breathtaking orchid. I appreciate your professional service and as promised delivery. We will be using you again and again. Thank you,
Lisa Robinson, XX, XX
I have ordered from you before and got very nice orchids. This one is very special and hope it will be just as nice. Thanks for the good grade of plants you ship.
Furman Hoots, Hendersonville, NC
Aida; Persoanl Customer Feedback: Sorry that I was being
such a jerk. Actually, in the end, all is just fine. I do
not need to be so dramatic when I communicate . . . no
excuses. I think that I honestly spoke prematurely because,
in the end, I have a beautiful plant that probably is of the
same quality that I would have received from any other
online order with any other company. In the end, I have a
bountiful plant, decorated with moss that blends the pot and
basket together (and probably preserves humidity and
mositure) that bloomed so quickly and so beautifully that
all of my co-workers come over to look (and get jealous that
I finally earned an office . . . with HUGE windows!) Yes, I
am happy that I did not complain to my peers, because I
think that, in the end, I'd rather just refer them to Your
Website. We actually had fun at work watching things grow
and bloom. You look and 20 minutes later, something's
changed. Professional Customer Feedback: Sincerity goes a
long way and everything is fine, as far as I am concerned. I
see no reason for a credit (keep this email). I will
more-than-likely be ordering more soon to take advantage of
my new window space or for birthdays. It's always helpful if
you know that your comments were noted. Unfortunately in
America, CS is so poor that we are "trained" to think that
we have to yell to get heard. Then, when a sincere person
helps you, you are "trained" to yell, so you unnecessarily
do so. Thanks for listening to my suggestions. Sorry that
they weren't stated in a way that was polite. In the end,
let's talk CS lingo, my need was met to satisfaction with a
bump in the road in the frontline CS area. My goals, as
stated to the CSR were that I wanted a plant that wouldl
bloom soon, live in an office environment in Omaha, NE with
all-day partial sun (South-facing) that I did not have to
re-plant soon that was impressive. I got that plus
enjoyment. Thank-you. I guess that poor CSR would benefit
from the positives as well as the negatives. So, in the end,
Your Site is bookmarked because of the variety of options,
the quality of the product, the packaging that is above
industry standard, and because of the quick delivery.
Thanks. -- Stephen M Brennan
--
After I received your e-mail I contacted my son's girlfriend in New York. She has many orchids..all types and sizes..and is very knowledgable about the varieties.
She says the orchid is going to be absolutely beautiful. Two of the buds have opened and they are lovely. In early December 2002 I ordered an identical orchid from you to send to another of my sons in Kenmore WA and he and his wife love it. It is a strong, healthy plant and is still blooming vigorously. Thank you for your response and the beautiful plants.
Ruth Roth, XX, XX
I want to tell you that I have used your services several times over this year and have gotten rave reviews from all of my friends and relatives who were the recipients. Thanks for serving your public with quality and such a pleasant attitude. I have been greeted and served with the utmost courtesy in all of my encounters with your business--something unusual in this day and time of the "hurry up" and automated world. You and your people are to be congratulated! Happy Holidays from a satisfied customer.
Susan C. Noble, Ph.D., LPC
New Orleans, LA
Thank you so much for the gorgeous orchid. It arrived just before Thanksgiving, in perfect condition. We appreciate your thoughtfulness and hope all is well. Best wishes
Carol & Harry, Iowa City, IA
Thank you so much for your help last May 24th. You saved the day, for my husband's 50th birthday, May 25th. The replacement orchid you sent started opening on the 25th, and is a very hardy and healthy plant. He loves them both. The one I originally ordered started blooming about 2 weeks after his birthday, and is still setting new buds, with the original buds still going strong.
I have recommended you to all of my friends and relatives, for the best orchids, the best selection, and the VERY
best customer service.
Please see that your supervisors see this note. Thanks again, for the great service, and plant materials.
Yours truly,
Milana (Hames)
Steve--I have received the orchid plants, and they are beautiful. Just what I was hoping for. Thank you for the effort you put into them. I'll spread the word.
Sissy Smith-Petersen, XX, XX
Thank you for taking care of these orders. They both arrived very timely.
I have heard many compliments from the recipients and I was able to see one
bouquet myself. I was very impressed. I have already referred your shop to
several others. Thanks again for your great customer service.
Norma Wayco, XX, XX
satisfied customer
Hi, my mother has received the orchid and she loves them. Thank you so much for sending it and for keeping in contact throughout. I really appreciate all the effort you put in and again thank you for resolving the problem so quickly.
Sincerely,
Louanne Cabe, XX, XX
This e-mail is just to thank you for an excellent service that you provide. I have placed a few orders and I am very happy with the service. The recipients of the orchids (including myself) were blown away at how beautiful the orchids were. Usually you hear about things you need to improve on from customers. I thought you needed to know I will continue to
do business with you and I appreciate such a great selection of orchids and the speediness of getting the orders out.
Thanks again!
Susan Anderson, XX, XX
The orchid arrived safely and was perfectly packed.....not only a stick to protect it if the box was turned upside down, but a stake for each spike, as well! It looks great........huge difference........excellent-looking buds.
Cynthia Freitag, Portland, ME
HELLO I JUST WANTED TO LET YOU KNOW THAT MY MOM WAS SOOO PLEASED !!! SHE THOUGHT THAT HER GIFT WAS VERY BEAUTIFUL!!! :)
}THANKS AGAIN.....KATHY
A little while ago I ordered a striped Phalenopsis from you, and my sister was overjoyed with what she got! You did a bang up job and have insured that I will continue to order from you. Thanks for the great service!
Respectfully,
Mrs. Anna Alley, Raleigh, NC
If all goes well, I hope to use you for any orchid order I place. I also plan to tell my friends as well. Thanks! You have been most helpful, nice and accommodating.
Russell Vance, XX, XX
1888Orchids.com
Dendrobium hybrid (purple), $29.95 ($19.95 shipping)
THE DIRT: One of the risks of buying online, of course, is that you don't know the plant's condition until it lands on your doorstep. This not-yet-blooming orchid from a grower in California (the site connects buyers directly with growers) came with an impressive 2 feet of growth-and brown spots on the leaves. Our experts diagnosed a bacterial or a fungal infection. Soon, most of the leaves turned yellow and dropped off.
If we'd known better, we could have asked for a replacement right away (like all the online stores we bought from, 18880rchids.com guarantees safe arrival). "It's most likely a problem that happened during shipping," says owner Steve Peralta, who says the plants are healthy when they're sent out. Ms. Rau also suggested repotting to change the bark, but we were afraid of damaging the roots a big risk with orchids.
The Wall Street Journal, FRIDAY, FEBRUARY 1, 2002, pW10
We got the replacement orchid today and I couldn't be happier with it. The plant is loaded with opened flowers and new buds. It more than makes up for the disappointment we had with the first one. I am a satisfied and happy
customer of 1888Orchids.com and will order from you again in the future and tell my friends as well. Your guarantee is as stated on the website and I am completely satisfied with the plant I received. Thanks for taking care of this for me. I appreciate the good service.
Bob Dawe, Phoenix, AZ
Hi,
Just wanted to let you know that I love my orchid, eventhough I didn't get the one I ordered. This one is just as beautiful and so far it thriving, even has some new buds coming on. I'm so glad I found your website and I will order again sometime.
Best Regards,
Shirley Barnett, XX, XX
The package arrived on Thursday afternoon. The orchids were beautiful and in
great shape. Thanks a lot.
Peggy Armstrong, New York, NY
Yes, mother just received them today, being March 6th. Had they been delivered on Saturday, the day indicated by the first email, the charge would have been more, but it would have been nice if I'd had the option of paying it for her.
At any rate, the flowers are beautiful beyond belief. She couldn't believe they were really orchids. Would you tell me where these Azima orchids come from?
Many thanks,
Laura Lelievre, XX, XX
I want to thank you for sending a lovely plant. Our daughter sent a Brassia Rex to us for Valentines Day. His flower spike has opened beautifully and the second one is filling out nicely. You provided a good plant and excellent delivery. We live in a remote area- on a ranch 12 miles from Wyoming border and 18 miles from Nebraska in South Dakota. Thanks again, Teena, XX, XX
Great thanks, Steve. I appreciate it. I am really excited that I found
you guys as your selection of orchids is amazing.
Tanya Oviedo, Los Angeles, CA
Yes, I did get a thank you call from my mom. Says there are "lots of buds". But mostly, she called it a beautiful plant that was in great shape, and with no damage from shipping. I'll definitely use 1888orchids.com again, and recommend it to others. Thanks again.
Becki, Upland, CA
Also I would like to let you know that I have been very pleased with all the orchids that I have received from you...
Thank you
Raymond Frederick, North Ridgeville, OH
"I couldn't believe the size of the orchid I received from 1-888-Orchids.com. I must say it was the most beautiful orchid I have ever seen..."
Debbie Mano, Carlsbad, CA
"Thank you for the beautiful orchid my girlfriend received from your website. I placed the order one day and the next day I got a phone call from my girlfriend thanking me for the orchid I sent her. Your priority service is great."
Don Alexander, Phoenix, AZ
"We just spoke to the friends for whom we purchased the orchid.
They are simply delighted with the plant, and especially impressed
with the care with which you packaged it. Thank you for such
great service!"
Michael Faiman, XX
"The customer service at this site is second to none. I placed my order, got an email that my order was being shipped and I couldn't be happier. Keep up the excellent work."
Charlie Boyd, Big Spring, TX
I ordered 12 orchids as holiday gifts -- they all arrived looking great and
everyone was delighted. Thank you.
-- S Finn, XX, XX
"I RECEIVED MY ORCHID ORDER TODAY AND WAS VERY PLEASED WITH IT. I WAS WONDERING WHEN THE CATTLEYA WITH THE RED LIP WILL BE ON THE MARKET . I
AM INTERESTED IN ORDERING ONE.
R. Frederick Jr. XX, XX
Hi Terri,
Thank you so much for the quick and excellent service. The orchid arrived in beautiful condition and my friend just loves it! Thanks again and happy holidays.
Louise
Amsterdam, NY
Wanted to thank you for an exquisite Catteleya orchid--just beautiful. I intend to keep purchasing from you because of the quality and freshness of the plant. Thanks, Dr. Peggy Maki, XX, XX
We would love to post your customer testimonial on our website for everyone to read.
Customer Testimonials...
The following are unsolicited customer testimonials we have received from our valued customers.
I sent my mom one of the /white Giant Phalanopsis for her birthday at the end of January. It arrived perfectly and she loves it. I also order another of that same Phalanopsis for Valentines along with the cymbidium featured on your fresh off the bench page. The cymbidium arrived here in perfect condition. I received the shipment on Friday the 12th. Thank you.
David Johnson, St. Croix, Virgin Islands
Kudos, I love your orchids... I received to beautiful, healthy plants in attractive, sq., brown wicker holders (one in bloom and the other in bud, Cattlyas). They arrived at my house on Sat.
Waltere T. Taylor, Biloxi, Ms..
I received the orchids today. They look very nice. Thank you for all your help!
Carol Wright
Aida -
My inlaws called to say the replacement orchid was beautiful and several flowers were in bloom. Thank you for handling my concerns so quickly.
Gerry Stoner, Pittsburgh PA
Yes, I got the order thank you very much I appreciate the free orchid book as well, although that was not really necessary. I just needed to make sure I received the order before Dec 19, as it is a Christmas gift. Thank you for following up not many companies provide this type of customer service any more. Thanks again!
Elise Barnette, XX,XX
I placed the following order in April, and the recipient received the first two (very beautiful) orchids, My mother has enjoyed the first two so much!...I've got her hooked!
thanks so much!
Thomas Fuller, XX,XX
Hi -
Thank you very much for checking. I just spoke with them (wanted to wait until a bit of time had passed) and they had received it and said it was absolutely gorgeous...much more beautiful than any other flowers they had received.
Thank you so much!
Judy, XX, XX
Hi.
Orchids arrived and they are unbelievably gorgeous! THANKS! Also, I re cut them and put them in water buckets. How do I perk up the droopy ones? Should they be refrigerated? In the floral shop, we never did. Thanks so much! Again, these are the most beautiful orchids I have ever seen! Amazing quality!
Connie Skelton, XX, XX
OMG My orchids arrived today and they are GORGEOUS!!! Thank you so very much. You have most certainly redeemed yourself as a great company. My mom loves her orchids as well.
Again...thanks for the beautiful orchids.
Gina Carlson, Miller Place, NY
Hi,
The two orchids arrived today in great shape. Thank you so much for sending them. I look forward to purchasing others next Spring, along with supplies.
Ed Binkley, Los Altos, CA
I have ordered orchids twice for my son in Washington D.C. He has been amazed at the continually blooming beauty of these orchids. They have been a complete success. Thank you for having such a good product.
Penelope Young Andrade, San Diego, CA
For Mothers Day, I ordered my mother the Hybrid Yellow Phalaenopsis with Red Lip as she loves orchids and the color yellow. Here it is, June, and my mother still can't stop talking about the plant! She was thrilled with the look for the orchids, which she thought were so beautiful and unique, and she was pleasantly surprised that all the orchid buds bloomed beautifully. If I ever have a need for more orchids, I know just where to go!
Thank you for the great product!
Clara Ogren-Rubalcaba, Silver Spring, MD
Hello,
The beautiful orchid plant arrived with the gorgeous blooms in perfect condition. Thank you for your careful packing.
Kind regards,
Phyllis Dye, Ocracoke, NC
I ordered the "phalaenopsis Yu Pin orchid" for that special person for Valentine's Day. Placing the order and the delivery of the quality product was performed superbly. That special person is enjoying a daily display of ultimate beauty as each bud opens. It is an exotic display of of wonders of nature. Sheer enjoyment 24/7. Looking forward to future purchases from you. Thank you.
Robert Noll, Lakewood, PA
The orchid came today thank you so much it is beautiful...just perfect full of buds and delicate white & red blossoms. Also thank you for including the orchid care booklet; I will read it well and take good care of the plant. I
will definitely order orchids from you again and recommend you to my friends.
Sincerely,
Ginger Toney, XX, XX
Thank you. I have left a positive review for Slc Spirit of 'Seventy-six 'Cherry Wine' HCC/AOS orchid. One small note. It is _Slc_, not Blc as noted on the site (L. milleri x Slc. Brandywine). Thanks again for your professional service and exceptional plants!!!
Clark Riley, Baltimore, MD
Received the plants in great shape. They are awesome .. Thank you so much. On the way to the orchids show.
Mary Mancini, Shreveport, LA
The orchids arrived today and they are healthy and beautiful. I can't wait until the buds open. I feel like a kid on Christmas. Thank you
Robin DeStefano, Nahant, MA
Thank you so much for your excellent customer service. Thumbs Up.
Thanks...
Dallas Winfrey, Boise, ID
Yes, these orchids were delivered. Thank you very much for checking and for always being helpful with my orders. I recommend you to people all the time and stress that you are 1888orchids and not "those other people"! Take care and Happy New Year!
Ruth Schwinn, Hopewell, NJ
Hi, order 3545 just showed up, late, but looks gorgeous! Wife very happy. Incredible number of buds, and you did a great job packing it.
Thanks,
Harvey
The Neo Scooters Support Team
Tiger Motion, Inc. DBA NeoScooters
Pleasanton, CA
Hello Again,
I received the orchid yesterday in the late afternoon. It came very well wrapped and there was one bloom and many buds.
The person I gave it to was thrilled! She says it has been blooming ever since she received it! Thank you soooo much for sending a replacement. What started out badly, ended very wonderfully. Thank you for your customer service where the customer is valued. May your business continue to grow and bloom.
Thank you,
Midge Ruiz, Ridgefield, WA
I appreciate both your timely response and assistance with my orchids. The orchids truly are beautiful!!!
Michele Ruiz, Reno, NV
Phillip,
Thank you so much for your response! I appreciate you sending my mom 30 stems and the offer for free shipping. With great customer service like this, I will order from 1-888 Orchids again.
Thanks again,
William E. Brown, Charlotte, NC
Thank you very much... the orchid arrived today and my mom said that it is very beautiful. i appreciate your follow through. happy mother's day weekend.
Carrie A Lepofsky, Boynton Beach, FL
Thank you for your help, Mary's order did arrive looking well, in bud as we discussed. She's very happy to see the first blossom open. Thanks for your attention to my order,
Susan Garrigan, Gig Harbor, WA
I received my orchid today-it is beautiful. I've never had an orchid before nor have I seen one in real life. It is absolutely beautiful. Thank you so much.
Cindy Weiss, XX, XX
We received the Orchid today it is beautiful Thanks very much.
Love Eric & Hiroko, XX,XX
My dad just sent a picture of the orchid I sent my mom for her birthday. It was sensational. Thank you for exceeding my expectations! I will definitely do business with you again!!!
Martha Engel, Stockton, CA
Hi...
Your service is great and your orchids are beautiful. Thank you for making my mother-in-law's day with the beautiful red orchid you sent. Thank you for what you have done.
Thank you again,
Agnes Stevens, NM
Dear Steve,
I want to thank you for the replacement orchid sent to Eric Stirrup in Kodiak, AK. I just got word that it has arrived and he is anticipating it's blooming soon. Thank you again and please leave me on your e-mail list. Your professionalism is greatly appreciated by all who were involved in this matter.
Thank you,
Nancy, Seattle, WA
My daughter received her Winter Blue Dendrobium Orchid replacement order(original order # 4131). She said they are exactly what she wanted and they are just beautiful. Thank you for standing behind your guarantee and sending these orchids out to her.
(Note: customer order dyed dendrobiums but we sent the Nora Blue dendrobiums - a variety of blue dendrobiums)
Neva Dunphy, Englewood, FL
Steve,
I returned home last night to the 4 beautiful orchids. Thank you for sending the most beautiful! And my friend Connie is thrilled with hers. I will arrange the new ones this weekend, and will be calling you next week for several more. They do make the house beautiful.
Thanks
Mary Barnes, Lane, TX
Philip,
I hope that it was the message about my Mom's unexpected new revised address out on "County Road J" at the Saunders Medical Center in Wahoo, NE. Thanks so much for your help. You've been so great & I really appreciate your kind help. You are the best!
-- Rhonda, XX, XX
I just wanted to let you know how beautiful the orchid flowers were that arrived on April 15 for our daughter's wedding. They were perfect. They were elegant. They were graceful.
I also wanted to let you know that I STILL HAVE SOME OF THEM! I changed the water several times, I trimmed the orchid stems, I pinched off dead orchid blooms. It's been four weeks! They're going to make it through tomorrow, and then I'll let them go.
Thought you would like to know of their longevity, too. Actually, you probably already know this. But thank you so much for helping to make the wedding special.
Sincerely,
Janice Drake, XX, XX
You guys are great! Your web site is beautiful and so are your orchids. The orchid arrived in good condition and the second bud is just about to open. I will use you again in the future, thank you.
Davis Gray, NY, NY
Thanks (for the email) it does help. I will be ordering both and I also wanted to mention I've ordered orchids from you in the past and I've been very satisfied and look forward to dealing with you in the future.
Bob Leitinger, Waukesham, WI
Hi 1888Orchids-
WOW!!! When I unwrapped my bromeliad that was delivered today, I was blown away! The plant is amazing! I was hoping it would look as beautiful as those pictured on the website, but it was even better! Thank you so much!
You really put a smile on my face!
Valerie Martin, Wake Forest, NC
Aida,
Received replacement orchids in perfect shape, thank you so much!!
Julie Strohmeier, Groton, VT 05046
Dear Mr. Estenson,
The orchid book arrived at my parents' home last week. Thank you so much for following up on both the original order, and your kind gesture to compensate for the delay and confusion. I look forward to future orders with 1888Orchids.
Sincerely,
Lori - Gaithersburg, MD
Steve-
The orchids look great. Thank you so much for accommodating my special requests. It is truly appreciated. I look forward to doing business with you in the future.
Iqbal Hayder
Antony Todd, New York, NY
Dear Sirs,
Just wanted to let you know that we got our first response from the orchid, and it's a hit! We are so happy that you have lived up to your word and we thank you for delivering such a beautiful product.
Thank you again so much!
Lauren McKee
Project Administrator
Mitch Zerg & Associates, Westlake Village , CA
Hi Steve.
First off, I want to let you know the orchid flowers we received for our wedding were awesome! I have to admit, I was a little weary of what to expect ordering orchids online. They exceeded my expectations (and my wife Christina and turned out beautiful. Thank you for everything. We received tons of compliments, and we actually gave all the orchids away to our family as gifts.
Thanks Again,
Trevor Huffaker, West Des Moines, IA
The orchid came on Friday. It is very Beautiful. Thank you so much for all that you have done. I am going to order a bonsai tree soon. They look wonderful. Have a great week and thanks for your great customer service. It is nice to work with such a great company.
Jennifer Cobb, XX, XX
Hello there Steve,
The orchid is beautiful and I have never seen one like it before ( Queen Rose - Goldiana ' Taida' ); and it is fragrant, too! Good job. I think some rare type of orchids like this are in high demand. Again, thank you and had a nice day!
Best Regards!
Natasha Huynh, Chico, CA
THANK YOU SOOOO MUCH!
My mother loves the beauty of the orchid. This is her first orchid and hopefully one of many to come.
Thanks for your fast shipping and great product !!!!!
Respectfully,
Ed Mowl, XX, XX
Hello!!
Forgive me for the bother, but I felt it necessary to contact your company to tell you how extremely pleased I was with your product/service/price.
This was my first time placing an order with you ( I purchased the SIMPLY STUNNING RED MOKARAS in GREEN VASE) - for my mother. The orchids arrived fresh, beautiful and exactly on time!
My primary reason for this note, is that my mother is extremely particular and is often not pleased/dissatisfied with her 'gifts'- it has become impossible to please her and make her happy. 1888Orchids actually put a smile on her face and truly made her happy!
I THANK YOU SO VERY MUCH FOR YOUR SERVICE and your SELECTION.
I will most certainly return for a repeat visit!
Sincerely,
Isabella Swick, Rochester Hills, MI
I just wanted to let you know that my Mom loved the orchid and had never seen one that color. She also like the fact that it was compact and had so many nice leaves on it. I did not realize it would be in bloom yet and that was a nice plus. It arrived quickly and perfectly. Thank you. I will do business with you again!
Nancy Codi, XX, XX
Hi Steve,
Just want you to know that my friend, Mary, absolutely LOVED the black orchid I ordered from you. Thank you so much.
Marcia Moffatt, XX, XX
I just received one of your Orchid plants. I just wanted to tell you how pleased I was with how my plant was packaged. Not one bloom out of the 30 which must be on my plant was crushed. And everything was secured in the pot with white tissue paper so no soil was lost in shipping. Also the little package of moss, and then the little Dragon fly clips that was the ultimate surprise.
Thank You very very much
Patricia Biernat, Pooler, GA
The orchid I sent to my mom is just blooming and she loved it! Your products arrive beautifully and I am sure I will be placing more orders in the future.
Valerie L. Bullock, Placentia, CA
Hi,
thanks for the e-mail, love the orchid that was sent-it's beautiful!
Respectfully,
Ms. A. Tasha Birch, San Jose, CA
I just wanted to tell you that the orchid you sent me is fabulous! It's absolutely gorgeous! I am very, very happy with it and when I am ready to purchase another orchid, I will definitely order from your company.
Thank you very much!
Elizabeth Mays, Portland, OR
I looked at many other orchid sites, but you have the most beautiful orchids on your site and I just had to order from you! I wish you had a store in Australia!
Kelly A Tapping, Eight Mile Plains, Australia
The orchids were beautiful and very fresh when received. Thank you!
Nancy Olon, High Point, NC
I received an Mtdm. Pupukea Sunset orchid from you as a gift. Thanks Steve!. It IS gorgeous!! And, I'll remember your company when I need to send flowers to someone.
Renee Decter, Whittier, CA
Ordered an orchid from you last year for my daughter-in-law's birthday and she was thrilled with it! Also amazed that it arrived in bloom. Can't wait for her to get this one since it has a chocolaty fragrance.
Vera, North Olmsted, OH
Hi Steve,
My girlfriend in Atlanta received her orchid today - she says it is beautiful, no damage in shipping, and has 9 buds. I am impressed with your service, and pricing, and will use you all again in the future.
Many thanks,
Laura Whitley, York, SC
Attn: Public Relations,
Hello. My name is Kristi Zerull. I am a painter interested in working from your beautiful pictures on your site; is there any way I could get permission to use some pics for the sole purpose of painting as long as I reference where I got the pictures from? Just let me know if this is even a possibility. Your pictures are beautiful. Thank you for your time and consideration. Have a pleasant day.
Sincerely,
Kristi Zerull
Hello....I'm Perry Williams who sent this birthday present to our above riend. The orchid arrived today in beautiful shape, and a wonderful plant according to Lola. We just ordered it last Saturday and it's already in
Pennsylvania. She was very pleased!
Perry Williams
Centaur-Piece Productions/Denver
Date 3/13/05 Queen Bee "Mantefon" -- sent to Lola Briel
Speight, Perkiomenville, PA
Thank you and you guys are the best, everyone enjoyed theirs, I will be a on going customer. Nothing better than Orchids as a gift!
Thank you very much.
R.T., Las Vegas, NV
I want to thank you again for the superb quality Dendribium you sent to my friend for her birthday. I received a rather lengthy phone message from her about how "glorious" the plant is. She is having a birthday party this weekend. I'm sure her guests will all start ordering orchids from you now.
I also want to thank you again for sending us the most beautiful orchids for my daughter's wedding last year. All our guests admired the orchids centerpiece. Your quality orchids surely made the bride very happy on her big day. I was taking a risk to order bridal flowers with a new vendor. But after talking to you on the phone, I knew I could trust you. Thanks again.
Sincerely,
Cathy Chen, XX, XX
Package just delivered. A telephone call to me indicates they are in great condition and the recipient is overjoyed.
Thank you for helping me make someone very happy.
D M Naegele, XX, XX
I want to thank you for replacing an Orchid I purchased from your company for Valantine's. Every one always receives the complaint and hardley ever gets a compliment, The Sharry Baby replacement is doing wonderful and has 42 flowers in full bloom. My friend to whom the gift was for is very pleased,
THANKS AGAIN.
Robert Veselka, Port Aransas, TX
Greetings,
Thank you so much for your prompt attention to this matter [a replacement] and your commitment to a quality product. I will definitely continue to use your services in the future. :-)
Best regards,
Jen Fischer, Denver, CO
I would like to report that your parcel arrived on time and in excellent condition. Thank you! The packaging of the plant, the plant itself, and the value were superb. Thank you. I'll be back again...
R A Brown, XX, XX
Greetings from cold and snowy Michigan and thanks for the lovely orchids and roses. The flowers arrived on the 13th of February in perfect condition. What a lovely Valentine's Day gift too and again thank you. I am enjoying them as I sit here rocking - 85 years old.
Donna Silverstorf, Marshall, MI
The orchid flowers were beautiful and the party was great! Thank you so much for your help!
Nicole Painter
LOS PADRES BANK, XX, XX
I received my Zygopetalum orchid this morning, talk about great service! It's lovely. Can I get a tag for it? Many collector's value the original tags that should come with most orchids. Thank you very much, I'm very happy with the service I have received. I will recommend your site. [orchid name tag was sent same day it was requested, all 1888Orchids.com orchids are sent with orchid name tags, except generic varieties.]
Anne Rose Farr
Tourist Tax and Litigation Accounts Administrator
Martin Co. Tax Collector's Office
FYI, my mother-in-law received the orchid and said it is the most healthiest orchid that she has ever seen and that 1888orchids knows their stuff. Thank you. I will order from you the next time the need arises.
Karen Rosada, Key West, FL
I just want to drop you a line to thank you sooooo much for the gorgeous plants - they are healthy and perfect! I love the "minis"..........thanks again - great packing too!
Jane O'Donnell, XX, XX
Hi, I just received my order today. The orchid was packed so well, it arrived in perfect condition. I've always received excellent service, and will continue to purchase my orchids through you guys. Thanks again. Happy Holidays!
Sent: Wednesday, December 10, 2003 5:51 PM
Thank you very much for the replacement. We love your orchids in the past and want to maintain our orchid of the month subscription with your company. I have recommended you to many people and appreciate your professionalism by replacing the orchid.
Patricia Avitan, Pinecrest, FL
Hey there! I called to place an order and the fellow on the line said you'd want to hear from me. I was telling him that I get the most fantastic response from people who I send gift orchids. They tell me that the quality of your product is just incredible! (BTW: I KNOW I shouldn't phone you...but I wanted help to pick a nice one for my mother's gift. Thanks for humoring me.) Great holidays and luck with your business.
Cheers,
Amy Klein, XX, XX
Dear Crystal,
The beautiful orchid arrived today. Thank you very much. Since you honored your guarantee and gave me such wonderful customer service I look forward to ordering many orchids from you in the future.
Sincerely,
Marcella Coca, XX, XX
Wonderful!!!! Thank you so much.
I understand the shipping amounts for the flowers and plants.
You do an incredible job packing those. ( I got two as gifts last year)
Thanks again for being so prompt. I'll be ordering from you for Christmas gifts.
Iris Stuart, Laurel, DE
My dad just sent a picture of the orchid I sent my mom for her birthday. It was sensational. Thank you for exceeding my expectations! I will definitely do business with you again!!!
Martha Engel, Stockton, CA
I received my Orchids this morning - The packaging was incredible! The Orchids are BEAUTIFUL!!! I was wary of ordering Orchids on line, however, now that I see the extraordinary quality of your Orchids, I will be ordering more.
Cindy A. Perez, Las Vegas, NV
New Orchid Collector
Dear Orchid People,
My husband sent me one of your orchids last Dec. 14th for a birthday present while I was working at Ohio University as an artist in residence. It had 2 blossoms, several buds... It is now June 28th and the last blossom has yet to drop off. What an amazingly long flowering life. This is one miraculous PLANT! Thank you for providing us with 7 months of exquisite blossoms."
Linda Carmichael Rose, San Mateo CA
Dear 1888Orchids.com
I just wanted to tell you how happy I am with the orchid I received from you about six weeks ago. Everyone told me it would die orchids are hard to take care of, it was a waste of money. But I thought cut flowers die and this costs about the same, so if it dies, it's like getting cut flowers. But it did not die. And look at it now! [she sent an image of a yellow phalaenopsis with red lip] When I got it, it only had one bloom, now it has 14 and two little things that look like they want to be blooms in the future. I am so happy with it I just had to send you a picture and say thank you.
Thank you again,
Gina L. Stevenson, Carneys Point, NJ
Just a short note to let you know how much we have enjoyed the orchid that was sent to me for my birthday by my daughter last year. The orchids were stunning and much larger than I expected. The fragrance was in the
room making it smell wonderful. We are looking forward to it blooming again in the fall. We can hardly wait. The plant is already growing a new leaf. We just sent one to my sister in Tennessee and know she will love
hers just as much.
Thank you again.
Regards,
Mrs. Laura E. Cady, Simpsonville, SC
The double spike Phalaenopsis I ordered from your company for my Mother for Mothers Day was absolutely breath taking.The plant was covered in buds and not one had been dislodged in shipping and the plant had traveled from California to Mass.Thank you for making my Mom's day very special. I will certainly order from 1888 Orchids again.
Judy P.,Florida
I felt it necessary to contact you to commend you on the excellent service you are providing. Not only did my orchids arrive in beautiful condition, but on time and they were as pretty as pictured. I am looking for a cattleya, in bud or bloom, something extra special. Your suggestion would be helpful. I'll be looking forward to hearing from you. So far my selections have been excellent, but I trust your suggestions would be even better!
Thanks again for providing such excellent service!!
Sincerely,
Linda M Wood, Cheektowaga, NY
I just wanted to thank everyone that was involved in my recent order. The Orchids were for my Grandma for Mother's Day. Orchids are her favorite flower in the world. When I talked to her on the phone after she received them she said that they were beautiful. She was so happy with them that she was crying with joy. I just wanted to share this with you all and I will definitely get the word out on how great your company is. I wish you all the best and keep up that outstanding work.
Sincerely,
Jamie Davenport, Chesapeake, Virginia
I received my Taipei Gold orchid today and it is just beautiful. Thanks so much for suggesting it. I absolutely love the delicate color. Thanks again for the personal attention!
Shari Boggess, Fresno, CA
Dear Friends,
I just got my order of cut orchids. I must say they are the freshest and the most beautiful orchids I have ever ordered from anywhere. You have a customer for life. No doubt I will be placing an order at least every other month. Thanks again,
Matthew Brown, Falls Church, VA
hi,
i would just like to say THANK YOU. initially, i did have some problems with the fact that the delivery didn't arrive on the specified date and that i wasn't able to track down my order [customer requested delivery on Monday, order was shipped on Monday to arrive on Tuesday since we get our fresh cut orchids on Monday and we suggested a Monday shipment to receive fresher orchids]. however, i appreciate how you took the time to call me and resolve any issues and complaints that i had. my mother loves the orchids and she was indeed impressed by the quality and freshness! THANK YOU so much for taking the time to contact me and address my concerns. I look forward to visiting your website again...i think on Mother's Day.... and would recommend the site to my coworkers and friends.
:)
anthony a., Glendale, CA
Our aunt received your breathtaking orchid. I appreciate your professional service and as promised delivery. We will be using you again and again. Thank you,
Lisa Robinson, XX, XX
I have ordered from you before and got very nice orchids. This one is very special and hope it will be just as nice. Thanks for the good grade of plants you ship.
Furman Hoots, Hendersonville, NC
After I received your e-mail I contacted my son's girlfriend in New York. She has many orchids..all types and sizes..and is very knowledgable about the varieties.
She says the orchid is going to be absolutely beautiful. Two of the buds have opened and they are lovely. In early December 2002 I ordered an identical orchid from you to send to another of my sons in Kenmore WA and he and his wife love it. It is a strong, healthy plant and is still blooming vigorously. Thank you for your response and the beautiful plants.
Ruth Roth, XX, XX
I want to tell you that I have used your services several times over this year and have gotten rave reviews from all of my friends and relatives who were the recipients. Thanks for serving your public with quality and such a pleasant attitude. I have been greeted and served with the utmost courtesy in all of my encounters with your business--something unusual in this day and time of the "hurry up" and automated world. You and your people are to be congratulated! Happy Holidays from a satisfied customer.
Susan C. Noble, Ph.D., LPC
New Orleans, LA
Thank you so much for the gorgeous orchid. It arrived just before Thanksgiving, in perfect condition. We appreciate your thoughtfulness and hope all is well. Best wishes
Carol & Harry, Iowa City, IA
Thank you so much for your help last May 24th. You saved the day, for my husband's 50th birthday, May 25th. The replacement orchid you sent started opening on the 25th, and is a very hardy and healthy plant. He loves them both. The one I originally ordered started blooming about 2 weeks after his birthday, and is still setting new buds, with the original buds still going strong.
I have recommended you to all of my friends and relatives, for the best orchids, the best selection, and the VERY
best customer service.
Please see that your supervisors see this note. Thanks again, for the great service, and plant materials.
Yours truly,
Milana (Hames)
Steve--I have received the orchid plants, and they are beautiful. Just what I was hoping for. Thank you for the effort you put into them. I'll spread the word.
Sissy Smith-Petersen, XX, XX
Thank you for taking care of these orders. They both arrived very timely.
I have heard many compliments from the recipients and I was able to see one
bouquet myself. I was very impressed. I have already referred your shop to
several others. Thanks again for your great customer service.
Norma Wayco, XX, XX
satisfied customer
Hi, my mother has received the orchid and she loves them. Thank you so much for sending it and for keeping in contact throughout. I really appreciate all the effort you put in and again thank you for resolving the problem so quickly.
Sincerely,
Louanne Cabe, XX, XX
This e-mail is just to thank you for an excellent service that you provide. I have placed a few orders and I am very happy with the service. The recipients of the orchids (including myself) were blown away at how beautiful the orchids were. Usually you hear about things you need to improve on from customers. I thought you needed to know I will continue to
do business with you and I appreciate such a great selection of orchids and the speediness of getting the orders out.
Thanks again!
Susan Anderson, XX, XX
The orchid arrived safely and was perfectly packed.....not only a stick to protect it if the box was turned upside down, but a stake for each spike, as well! It looks great........huge difference........excellent-looking buds.
Cynthia Freitag, Portland, ME
HELLO I JUST WANTED TO LET YOU KNOW THAT MY MOM WAS SOOO PLEASED !!! SHE THOUGHT THAT HER GIFT WAS VERY BEAUTIFUL!!! :)
}THANKS AGAIN.....KATHY
A little while ago I ordered a striped Phalenopsis from you, and my sister was overjoyed with what she got! You did a bang up job and have insured that I will continue to order from you. Thanks for the great service!
Respectfully,
Mrs. Anna Alley, Raleigh, NC
If all goes well, I hope to use you for any orchid order I place. I also plan to tell my friends as well. Thanks! You have been most helpful, nice and accommodating.
Russell Vance, XX, XX
1888Orchids.com
Dendrobium hybrid (purple), $29.95 ($19.95 shipping)
THE DIRT: One of the risks of buying online, of course, is that you don't know the plant's condition until it lands on your doorstep. This not-yet-blooming orchid from a grower in California (the site connects buyers directly with growers) came with an impressive 2 feet of growth-and brown spots on the leaves. Our experts diagnosed a bacterial or a fungal infection. Soon, most of the leaves turned yellow and dropped off.
If we'd known better, we could have asked for a replacement right away (like all the online stores we bought from, 18880rchids.com guarantees safe arrival). "It's most likely a problem that happened during shipping," says owner Steve Peralta, who says the plants are healthy when they're sent out. Ms. Rau also suggested repotting to change the bark, but we were afraid of damaging the roots a big risk with orchids.
The Wall Street Journal, FRIDAY, FEBRUARY 1, 2002, pW10
We got the replacement orchid today and I couldn't be happier with it. The plant is loaded with opened flowers and new buds. It more than makes up for the disappointment we had with the first one. I am a satisfied and happy
customer of 1888Orchids.com and will order from you again in the future and tell my friends as well. Your guarantee is as stated on the website and I am completely satisfied with the plant I received. Thanks for taking care of this for me. I appreciate the good service.
Bob Dawe, Phoenix, AZ
Hi,
Just wanted to let you know that I love my orchid, eventhough I didn't get the one I ordered. This one is just as beautiful and so far it thriving, even has some new buds coming on. I'm so glad I found your website and I will order again sometime.
Best Regards,
Shirley Barnett, XX, XX
The package arrived on Thursday afternoon. The orchids were beautiful and in
great shape. Thanks a lot.
Peggy Armstrong, New York, NY
Yes, mother just received them today, being March 6th. Had they been delivered on Saturday, the day indicated by the first email, the charge would have been more, but it would have been nice if I'd had the option of paying it for her.
At any rate, the flowers are beautiful beyond belief. She couldn't believe they were really orchids. Would you tell me where these Azima orchids come from?
Many thanks,
Laura Lelievre, XX, XX
I want to thank you for sending a lovely plant. Our daughter sent a Brassia Rex to us for Valentines Day. His flower spike has opened beautifully and the second one is filling out nicely. You provided a good plant and excellent delivery. We live in a remote area- on a ranch 12 miles from Wyoming border and 18 miles from Nebraska in South Dakota. Thanks again, Teena, XX, XX
Great thanks, Steve. I appreciate it. I am really excited that I found
you guys as your selection of orchids is amazing.
Tanya Oviedo, Los Angeles, CA
Yes, I did get a thank you call from my mom. Says there are "lots of buds". But mostly, she called it a beautiful plant that was in great shape, and with no damage from shipping. I'll definitely use 1888orchids.com again, and recommend it to others. Thanks again.
Becki, Upland, CA
Also I would like to let you know that I have been very pleased with all the orchids that I have received from you...
Thank you
Raymond Frederick, North Ridgeville, OH
"I couldn't believe the size of the orchid I received from 1-888-Orchids.com. I must say it was the most beautiful orchid I have ever seen..."
Debbie Mano, Carlsbad, CA
"Thank you for the beautiful orchid my girlfriend received from your website. I placed the order one day and the next day I got a phone call from my girlfriend thanking me for the orchid I sent her. Your priority service is great."
Don Alexander, Phoenix, AZ
"We just spoke to the friends for whom we purchased the orchid.
They are simply delighted with the plant, and especially impressed
with the care with which you packaged it. Thank you for such
great service!"
Michael Faiman, XX
"The customer service at this site is second to none. I placed my order, got an email that my order was being shipped and I couldn't be happier. Keep up the excellent work."
Charlie Boyd, Big Spring, TX
I ordered 12 orchids as holiday gifts -- they all arrived looking great and
everyone was delighted. Thank you.
-- S Finn, XX, XX
"I RECEIVED MY ORCHID ORDER TODAY AND WAS VERY PLEASED WITH IT. I WAS WONDERING WHEN THE CATTLEYA WITH THE RED LIP WILL BE ON THE MARKET . I
AM INTERESTED IN ORDERING ONE.
R. Frederick Jr. XX, XX
Hi Terri,
Thank you so much for the quick and excellent service. The orchid arrived in beautiful condition and my friend just loves it! Thanks again and happy holidays.
Louise
Amsterdam, NY
Wanted to thank you for an exquisite Catteleya orchid--just beautiful. I intend to keep purchasing from you because of the quality and freshness of the plant. Thanks, Dr. Peggy Maki, XX, XX
1888Orchids.com is the premier orchid retailer on the Internet.
|
